I just got the above in email earlier today. I booked my tickets for Goofy EIGHT WEEKS AGO. Today, Frontier Airlines completely eliminated the 5:00 pm flight I was on. I cannot be on a plane by 1:00 pm - I will be in the middle of running a marathon FOR FUN at Disney World.
As is typical, it is up to ME to incur any costs as a result. Which, obviously, are either re-booking with someone else (Southwest is more for a return flight than I booked round trip on Frontier) OR I stay one more night, missing a day of (unpaid) work and an additional night at Disney (plus food, etc).
IT PISSES ME OFF that airlines get away with this. WHY ARE THEY NOT RESPONSIBLE TO HOLD UP THEIR END OF A BARGAIN?? The empty "apologies" and the "we don't reimburse for schedule changes" crap has GOT to stop. If I were to need a different flight, I'd get billed with a $50 fee PLUS fare changes. The airlines don't have to absorb ANYTHING.
So. Incredibly. Frustrated.
And the bottom line? Frontier, two considerably big flight changes in ONE day, plus the crap you pulled with not seating me with A? You are on your last strike. I don't care that you ARE cheapest. Clearly, all that matters to you is the bottom line.